Over-the-Top Customer Service from Buck
Posted: Mon Jul 14, 2014 4:16 pm
The LP10 I just bought was jumping out of the Fire position back up into the Training position, requiring me to use a short fat rubber band between the trigger guard and the end of the cocking lever to keep the breech closed. I was all ready to either buy a new cocking lever, figuring it was worn out, or send it to Pilk for repair. I called them with the intent of either one of those, but Jessica told me to wait and talk to Buck first.
A very short time later, Buck calls me and describes exactly what was wrong and how to fix it over the phone. It took 15 seconds to actually make the repair. Buck waited patiently while I grabbed for tools, located the parts to play with, and took the grip off. The kicker is, I didn't buy this used gun from Pilk. I just had a problem, and Buck came to the rescue on his own.
Buck, I can't tell you how much I appreciate your taking the time from your busy schedule to help me with this, and will forever be grateful.
Folks, if this isn't customer service, nothing is.
Best Regards to Pilk,
Richard Harris
A very short time later, Buck calls me and describes exactly what was wrong and how to fix it over the phone. It took 15 seconds to actually make the repair. Buck waited patiently while I grabbed for tools, located the parts to play with, and took the grip off. The kicker is, I didn't buy this used gun from Pilk. I just had a problem, and Buck came to the rescue on his own.
Buck, I can't tell you how much I appreciate your taking the time from your busy schedule to help me with this, and will forever be grateful.
Folks, if this isn't customer service, nothing is.
Best Regards to Pilk,
Richard Harris