My compliments to Domino (FAS)
Posted: Fri Mar 02, 2012 3:38 pm
I recently purchased a new FAS 604 Standard model from one of our major USA dealers. When the pistol arrived the FAS plastic case was broken completely in two at the hinges and had been taped back together. Obviously this had happened way before it was shipped to me. The loose case let the pistol slip around a bit while in transit to me and the thin rear sight blade on the 604 was bent.
A quick call to the dealer resulted in a quick discount for the purchase. The pistol would have been immediately exchanged except that it was their last 604 in stock and the next shipment was not expected for 6 - 8 weeks. I was quite happy with the discount and straightened the blade as best I could.
The next day I sent an email to Domino (FAS) in Italy explaining what had happened and asked if they could direct me to a USA company that might have the sight blade in stock. Within a few hours I received an email back asking me for my shipping address so that they could replace the rear sight blade free of charge.
Six days later (yesterday) I received an envelope containing not only the replacement sight blade but a small quantity of FAS Domino stickers and a very nice embroidered "FAS" patch for a shooting coat or hat.
Very nice service from FAS, extremely quick and with absolutely no hassle. I was very impressed and felt good about having purchased their pistol even though it was a bit pricy.
Mike
A quick call to the dealer resulted in a quick discount for the purchase. The pistol would have been immediately exchanged except that it was their last 604 in stock and the next shipment was not expected for 6 - 8 weeks. I was quite happy with the discount and straightened the blade as best I could.
The next day I sent an email to Domino (FAS) in Italy explaining what had happened and asked if they could direct me to a USA company that might have the sight blade in stock. Within a few hours I received an email back asking me for my shipping address so that they could replace the rear sight blade free of charge.
Six days later (yesterday) I received an envelope containing not only the replacement sight blade but a small quantity of FAS Domino stickers and a very nice embroidered "FAS" patch for a shooting coat or hat.
Very nice service from FAS, extremely quick and with absolutely no hassle. I was very impressed and felt good about having purchased their pistol even though it was a bit pricy.
Mike